Versand & Lieferung

Shipping Information

Shipping is free on all orders of CHF 200 or more.
All packages are shipped with Swiss Post – carefully prepared and beautifully packed by us.

Delivery Times

We process all orders within 2 business days.
Once shipped, delivery usually takes 1–2 business days.

Estimated total delivery time: 3–4 business days (within Switzerland).

Tracking Your Order

You’ll get a shipping confirmation as soon as your jewelry leaves our studio – complete with a tracking link, so you can follow its journey home to you.

Shipping Issues or Damages

Please inspect your order when it arrives.
If anything’s off with your order – missing, damaged, or incorrect – just drop us a line at service@saltynfree.com. We’ll take care of it with care and ease.

Returns & Exchanges

We want you to feel good about your purchase.

If something doesn’t feel right, you can return or exchange your item within 10 days of receiving it – no stress, no fuss.

To be eligible for a return, your piece must be:

  • unworn and unused
  • in its original packaging
  • with all tags still attached

To start a return or exchange:

  1. Email us at service@saltynfree.com with your order number and reason.

  2. We’ll reply with the return address and details.

  3. Send the item back to us in a trackable package. Return shipping is at your expense.

  4. Once received, we’ll process your refund or exchange within 10 business days.

  5. Refunds are issued to your original payment method.

Please allow a few extra days for your bank or credit card company to post the refund.