Salty & Free jewelry pieces are crafted to thrive in exclusive yet demanding environments. We prioritize the responsible use of resources, and the durability of our products reflects the values we uphold as a brand.

However, should any unexpected issues arise with your jewelry, rest assured that our dedicated customer support team is here to assist you every step of the way.

For any kind of questions, or if you need to send in your jewelry piece for inspection, repair, or maintenance service, please email us at service@saltynfree.com. We'll promptly provide you with the address where you can send the item to.

We want you to have complete peace of mind with your Salty & Free Jewelry purchase. That is why we offer a 12-month warranty on your jewelry, provided you've followed our care instructions to maintain its long-lasting beauty. Please adhere to our care instructions to ensure the longevity of your jewelry.

To return jewelry for repair, please follow these steps:

  1. Send us an email at service@saltynfree.com and include the reason for return.
  2. We'll promptly provide you with the shipping address.
  3. Pack the goods securely for shipping.
  4. If the item was not purchased via our online shop, please enclose a copy of the proof and date of purchase.
  5. Send the item in a trackable parcel to the address provided. Return shipping costs are at your expense.
  6. We’ll inspect your jewelry and get back to you with an answer and/or suggested procedure within 7 business days.

For our elastic bead bracelets, we offer a maintenance service. If the elastic band wears out, we'll restring your beads onto a new elastic for you, free of charge. Handmade con mucho amor!

To use our maintainance service, please follow these steps:

1. Send us an email at service@saltynfree.com

2. We'll promptly provide you with the shipping address.

3. Pack the goods securely for shipping. Return shipping costs are at your expense. 

4. If the item was not purchased via our online shop, please enclose a copy of the proof and date of purchase.

5. Send the item in a trackable parcel to the address provided.

6. We’ll repair your jewelry and send it back to you within 14 business days.