We want you to be happy.

At Salty & Free, we have a 7-day return policy. If you are not completely satisfied with your purchase, send it back within 7 days after receiving your item for a full refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Please note: Only items purchased via our online shop are accepted for returns and exchanges. Custom products (such as special orders or personalized items) cannot be returned. We do not accept returns on sale items or gift cards.

To return or exchange jewelry, please follow these steps:

  1. Send us an email at service@saltynfree.com and include the reason for return or exchange.
  2. We'll promptly provide you with the shipping address.
  3. Pack the goods securely for shipping.
  4. Send the item in a trackable parcel to the address provided. Return shipping costs are at your expense.
  5. We’ll inspect your jewelry and send a replacement / exchange back to you within 7 business days. Or:
  6. In case you wish for a refund, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
  7. Please remember it can take some time for your bank or credit card company to process and post the refund too.